We are proud to offer this industry beating service.

We will do everything we can to get a UK registered health care professional to you or your family’s bedside the same day within Europe.

Our service is not a medical emergency response service but what we will do is get an English speaking UK registered health care professional at the patients side the same day. There are clearly some exclusions to this but in the main we can provide this service to most of Europe, as far as Egypt and North Africa. We see the remit of this health care professional to coordinate communication between a hospital, family and patient, allowing speedy information to be passed between all parties which can often expedite a repatriation.

This service is not a same day repatriation service as this is likely to be clinically unsafe. Repatriations are always conducted once the full extent of a patient’s injury or illness is known and this can only be done by communicating with a hospital and reviewing a patient’s notes. Our new and exciting service seeks to speed up the communication process and put family members at ease. Our commitment to excellent communication ensures that you are kept in the loop at all times.

Some exclusions apply, please contact us for full exclusions & more details. You must have discussed the case with us, have the legal authority to speak and act on behalf of the patient (if you are not the patient) and have funds cleared in our bank by 10am UK time for us to send a health care professional the same day.

Why 1 Call Medical Assist?

Dedicated case coordination specialist

Each case will be assigned a dedicated case coordination specialist and every case is reviewed at all stages by our highly experienced in house medical team.

Free quotations

Our advice and quotations are always provided free of charge. The most important thing for us is that we give you the best advice at the correct time and quote our best price.

Secure video consultation

We are developing a secure video consultation tool that will allow us to consult with patients and medical teams via a secure and simple to use video link. Globally accessible, these consultations will then be securely stored within our case management system, Black Box on our UK based servers, available for playback at any time.